Frequently Asked Questions
General
What exactly is SolumFlow?
SolumFlow is an all-in-one platform that lets you manage your scheduling, payments, client management, emails and follow-up from one system. No more five separate tools - everything is in one place. And the big difference: we set it up completely for you, so all you have to do is log in.
Who is SolumFlow intended for?
SolumFlow was built for coaches, therapists, trainers, consultants and other service providers who want to work professionally but don't have the time (or desire) to set up a technical system themselves. If you currently work with a combination of WhatsApp, Tick, Google Calendar and loose spreadsheets, SolumFlow is for you.
I'm not technical. Can I work with this?
We set up the system completely for you, so you don't have to set anything up technically yourself. To be fair: it's a professional platform with lots of features, and that takes some getting used to. Count on a short learning curve to find your way around - similar to learning to work with a new app on your phone. We will guide you through the first steps and you can always contact us if you get stuck somewhere.
What makes SolumFlow different from other CRMs or tools?
Two things. First: it is not a separate tool, but a complete system that combines your calendar, payments, customer management, email marketing and funnels. Second: you don't have to set it up yourself. We do the setup for you, tailored to your business. So you don't buy software - you buy a working system.
Are there any free services available on Sency?
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What payment options are available?
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Setup & Onboarding
How does the setup work?
After the business scan, we schedule a brief intake meeting. On that basis, we build your system: we link your calendar, set up your payments, create your pipeline and set up the first automations. You don't have to do anything for this.
How long will it take before I can live?
Most customers are fully operational within 5 to 10 business days. It depends on the complexity of your situation and how quickly you provide us with the necessary information.
Do I need to set up anything technical myself?
No. We handle the entire technical setup. All we need from you is information about your services, rates and methods. The rest we do.
Packages & Costs
What does SolumFlow cost?
The Starter package costs €97 per month with a one-time €500 setup fee. The Pro package costs €147 per month and includes additional automations, a community platform and priority support. See the packages page for a complete overview.
Am I locked into a contract?
With monthly payment, you can cancel every month. If you choose annual payment, you benefit from a lower rate and the subscription is cancelable every year. In both cases: no cancellation penalty, no fine print.
Are there any hidden costs?
The monthly price includes the platform, hosting, support and a generous usage limit for e-mail, AI features and other services. For intensive use - think large mailing lists or high call volume - additional usage fees may apply. We are always transparent about this: you see your usage in your dashboard and we let you know when you are getting close to your limit. We always discuss custom automation or additional integrations outside your package in advance.
