Moet ik altijd online zijn om de chat te beantwoorden?

Ja, elk chatgesprek wordt gekoppeld aan het contactprofiel. De bezoeker wordt automatisch aangemaakt als nieuw contact als die nog niet bestaat.

Worden chatberichten opgeslagen in het CRM?

Nee. Als je offline bent, kunnen bezoekers een bericht achterlaten met hun naam en e-mail. Je ontvangt een melding en kunt later reageren via de centrale inbox.

Wordt de chat voor mij ingesteld?

Ja, wij plaatsen de chatwidget op je website en stellen het design en de welkomsttekst in. Jij hoeft alleen te reageren als er een bericht binnenkomt.

Kan de chatwidget ook afspraken of offertes voor mij regelen?

Zeker weten. Je kunt de chatbot en live chat integreren met andere onderdelen van SolumFlow. Zo kun je de chatbot bijvoorbeeld laten doorverwijzen naar je afsprakenplanner (of direct een afspraak inplannen als je die module gebruikt). Ook kan de chat een simpel offerteformulier toesturen en de ingevulde gegevens rechtstreeks in je CRM opslaan. Het resultaat: minder heen-en-weer gemail en sneller schakelen met je prospects.

Kan de chat ook direct afspraken inplannen?

Zeker. Je kunt de chatbot zo instellen dat hij bezoekers naar jullie agenda leidt als ze interesse tonen in een kennismaking of afspraak. De bezoeker kiest een tijdstip en de afspraak staat direct in jullie agenda. Dit scheelt veel heen-en-weer gemail.

Function

Catch visitors with a chat window

Visitors instantly ask a question on your website - even when you're offline.

Visitors who have a question but don't fill out a form usually leave without doing anything. With chat, you catch those people.

More leads from your website

Every visitor with a question is a potential customer

The website chat is a small window in the lower right corner of your site. Visitors type their question, and you (or your team) reply from the central inbox. The visitor's information is automatically saved as a new contact in your CRM.

Customizable design: Adjust the colors, text and position so that the chat fits your website.
Automatic lead registration: Name and e-mail are recorded - even when you are not online.
Offline mode: If you are not available, the chat can leave a message for you to follow up later.

collect contact information

ask targeted follow-up questions

have an appointment scheduled

relaying the conversation to you or your team

All information is stored directly in the CRM, including call history.

In addition, you can deploy the chatbot on multiple channels, such as your website, WhatsApp, Facebook Messenger and Instagram DM. Everything you manage from one central inbox.

Direct action from the chat

From chat to appointment in a few clicks

A visitor asks a question via chat. You answer it, share your booking link, and the visitor books an intake that same evening. All from one system.

Everything in one place

From chat visitor to customer profile in your CRM

Each chat conversation is automatically associated with a contact profile. The visitor is created as a new contact if it does not already exist. All messages can later be found under the customer profile - just like emails and WhatsApp.

follow up faster

better qualify leads

read back conversations

Advance leads to sales

start automatic emails or text messages

For visitors, it feels approachable; for you, everything remains structured.

Your appearance

A chat widget that fits your brand

Customize the colors, text, position and welcome message. The chat window feels like a natural part of your website - not an eye-catching pop-up, but an inviting option for visitors who have a question.

Website Chat

Frequently Asked Questions

Do I always have to be online to answer the chat?

Yes, every chat conversation is linked to the contact profile. The visitor is automatically created as a new contact if it does not already exist.

Are chat messages stored in the CRM?

No. If you are offline, visitors can leave a message with their name and e-mail. You receive a notification and can respond later through the central inbox.

Will the chat be set up for me?

Yes, we place the chat widget on your website and set up the design and welcome text. You only have to respond when a message comes in.

Can the chat widget also arrange appointments or quotes for me?

To be sure. You can integrate the chatbot and live chat with other parts of SolumFlow. For example, you can have the chatbot redirect to your appointment scheduler (or schedule an appointment directly if you use that module). The chat can also send a simple quote form and store the completed data directly in your CRM. The result: less back-and-forth email and faster engagement with your prospects.

Can the chat also directly schedule appointments?

Sure. You can set up the chatbot to direct visitors to your calendar if they show interest in an introduction or appointment. The visitor chooses a time and the appointment is directly in your calendar. This saves a lot of email back-and-forth.

Check out the other features:

PRO

Online community

A place where clients and trainees meet, ask questions and share experiences.

PRO

Advertisement Management

View the performance of your Facebook and Google Ads directly in your dashboard.

Dashboard

Leads, appointments, revenue and tasks - see how your business is doing in 10 seconds.

Funnels & landing pages

Build landing pages, sign-up pages and sales pages - without technical knowledge.

Smart follow-up

Leads who do not respond will automatically receive a reminder via email, SMS or WhatsApp.

PRO

Course environment

Offer courses, training or modules that clients complete at their own pace.